Book a Property Valuation

Tenants FAQs

When can I view?

Where a property is currently tenanted we would usually be required to give the tenant 24 hours’ notice (some tenants will offer flexibility), where the property is vacant we will do everything in our power to arrange the viewing at the earliest possible opportunity.


How quickly can I move in?

The process from viewing to check in can take up to 7 to 14 days subject to the referencing process, where a property is vacant and the tenants are able to provide all relevant information and sign any required documentation quickly then we may be able to move the tenants in within 7 days.


What references will I need?

We will on the landlords behalf apply for a credit search, an employment/accountants reference, a current Landlords reference and any other relevant checks.


How do I know if I qualify?

You must have clear credit history, be able to provide a good Landlord’s reference (if you are currently renting), have a UK bank account and be in receipt of an annual household income from 40x the monthly rental.

What happens if I fail referencing?

All may not be lost; some landlords may consider proceeding with a guarantor in place or may consider the option of the full rent for the period being paid in advance. Ultimately, the Landlord can override the referencing if they feel it’s appropriate.


Who can be a guarantor?

Anyone can be your guarantor provided they can satisfy the referencing criteria as set out above. You can only have 1 guarantor per tenancy. Your guarantor will need to sign the tenancy agreement and will be legally bound by all terms contained therein.


How much deposit do I have to pay?

A maximum of 5 weeks rent will be held as a dilapidations deposit during your tenancy. Selbon will  hold all tenancy deposits within The deposit protection Service


How do I reserve a property?

If you see a property you like, don’t delay – put forward your offer immediately. You will need to read the terms & conditions, complete, sign and return the documents to Selbon along with photo ID, proof of your current address along with your one week’s rent.

Can I have pets?

Some Landlords will be happy to accept pets, but will often ask for an agreement that carpets will be cleaned/fumigated at the end of the tenancy.

How long is my tenancy?

A tenancy can be for anything from 6 months to 3 years, but the most common type of tenancy is 12 months in length with a reciprocal break clause at or after 6 months of continuous tenure.

What does my rent include?

Your rent will include maintenance/block management fees, but tenants are responsible for the council tax and all utilities unless otherwise advised.

How do I pay my rent?

You will be required to set up and supply evidence of a standing order and the rent will be due on the rental due date in line with the date on your tenancy agreement.

How do I end my tenancy?

You can give one month’s written notice one month prior to the end of the tenancy agreement, if you find yourself needing to end the tenancy early this would be subject to the approval of the landlord and might result in the remainder of the rent being paid, along with any charges incurred by the landlord.


How do I extend my tenancy?

Selbon will contact you at least 2 months before the end of your tenancy to discuss extending the term and drafting an extension agreement.


Do I need to be insured?

It is always wise to insure your own belongings and contents insurance which includes accidental damage will help protect your deposit.


What happens if I have a maintenance issue? 

You will be advised at the start of your tenancy whether the property will be managed by Selbon or the Landlord, and the relevant contact details will be supplied. 

When do I get my deposit back?

We aim to return all deposits as soon as possible after the checkout, but the speed at which the deposit is returned is intrinsically linked to the condition the property is handed back at the end of the tenancy. If the property is not returned in the same condition as it was at the start of the tenancy the landlord reserves the right to make a claim against the deposit via the deposit protection scheme and this can not only delay the return of the deposit but may affect how much of the deposit is returned.